UK Royal Mail Insured & Tracked Delivery - £8.95 per order. Allow 1-3 days for delivery.

Worldwide DHL Express Courier is used for all International Orders. The price will be viewable just prior to checkout, once you have typed in your address for postage as It varies for every country.

Delivery by DHL Express Worldwide Courier is usually 1-3 days but can be more for remote areas.

It is a legal requirement that we declare the full value of the goods on all packages destined outside the UK, and shipments may be subject to import tax, which are levied once a shipment reaches your country.

Any charges for International customs clearance must be borne by the customer; unfortunately we have no control over these charges and cannot predict what they may be. If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund. Should you have any further queries on duties payable/refundable, please contact your local Customs authority.

The USA is tax and duty free if the order is under $800.

EU customers post-Brexit are fully responsible for any VAT incurred upon the purchased item’s entry into their country. Bosie LTD is not liable to pay this for you. Any refusal to pay the appropriate VAT once the item is in your country will be considered breach of contract and we will deduct any costs for return of goods refused by the customer from their refund.

Please note you should only be charged VAT not duty as Bosie Ltd makes the garments we are selling you, thus they are single origin. A statement of declaration of this is clearly included on all shipping documentation along with our EORI number.

Returns

You may return your purchase by emailing us here within 14 days of recorded receipt of goods and physically returning the items with their order sheet within 28 days of recorded receipt. The returned merchandise must be in new, unused, and unworn condition with garment tags still attached. The garments must also not have any aroma, creasing that wasn't present in the original folding or signs of wear. If you fail to take reasonable care of the goods Bosie Knitwear reserve the right not to accept their return.

Preparing your items for return.

Should you choose to return any items, please ensure all original tags/labels are still attatched and in tact.

Please fold the items neatly in the returns packaging. Bunching them up and posting back in disarray may damage the fibres.

Please ensure to return the items in packaging that keeps them secure and protected.

If any of the previous requirements are not met we may be unable to accept the return request.

Returns Fraud

Any attempt to breach our return policy as laid out here will be contested by our company and our fraud prevention services will be notified of any breaches of contract. We also reserve the right to refuse custom to any customer who is flagged by our fraud protection service as higher than low risk. We automatically refund and cancel any Paypal transactions which result in Paypal withholding funds prior to completion of sale, due to the increasing occurrence of chargeback fraud in line with our right to refuse custom. We also add this information to our Radar system on Stripe to protect ourselves further from any future fraud risk.

Incorrect item Received

If you receive the incorrect item the customer must immediately send us an image of the incorrect item still in its packaging with labels attached to orders@bosie.co Upon receipt of the item image and order number, we will immediately post out the correct item.

Faults

We have strict quality control methods prior to shipment but we do request that all customers check their items immediately upon receipt and any damaged or flawed goods should be communicated to us at orders@bosie.co with a photograph within two days of receipt and returned directly to us without delay and while the garment is new. We must receive the item back so we can inspect the issue to avoid any other occurrences. In the case of an item being received new and with a fault we will refund the return shipping cost to the customer immediately upon receipt of the faulty item. We will then also refund the order in full or replace depending on the customers choice. Please note we can clearly identify and distinguish when an item has been deliberately damaged or stretched due to too small a fit and when there is a genuine fault in the knitting.

Custom brushed items are not returnable even for exchange due to their bespoke customisation, outwith our inventory. Please note that products which are sold brushed as standard (i.e. don't need the brushing service added in order to be brushed) are part of our standard inventory and therefore both fully returnable and refundable in line with our normal returns policy.

Please enclose your original order sheet and return via a trackable method to

Returns Department,

Bosie Knitwear, C/O Harley,

44 - 46 Queen Street, Peterhead,

SCOTLAND, AB42 1TR

Please note proof of postage is not proof of delivery. The cost of returning goods will be covered by the customer and when sending an item back to us, we strongly recommend using a trackable shipping method so you can prove and track the status of your return shipment. We regret that we can not refund goods that go missing on return.

Please insert your original delivery note and explicitly mark the item as a ‘RETURN OF PURCHASED GOODS’ and clearly mark RETURNS DEPARTMENT at the top of the address.

Please note if the above is not clearly written we will unfortunately not be able to accept the return.

Address for return:

*RETURN OF PURCHASED GOODS*

Returns Department,

Bosie Knitwear, C/O Harley,

44 - 46 Queen Street, Peterhead,

SCOTLAND, AB42 1TR

Please note proof of postage is not proof of delivery. The cost of returning goods will be covered by the customer and when sending an item back to us, we strongly recommend using a trackable shipping method so you can prove and track the status of your return shipment. We regret that we can not refund goods that go missing on return.

After it passes inspection, Bosie Knitwear will refund your purchase price to the original method of payment within 14 working days of receipt of your returned goods.